Returns & Refund Policy
Nature of Our Products
JobsInPharma.in is a digital services platform. All packages sold on this Portal are digital products — bundles of online credits, access rights, and features that are activated immediately upon purchase and credited to the buyer’s account. There are no physical goods, no subscriptions with billing cycles, and no delivery of tangible items.
Because our products are digital and are consumed progressively from the moment of purchase, the standard right to return or cancel that applies to physical goods or subscription services does not apply here. Our refund policy is therefore limited to specific defined circumstances as set out in this document.
This policy is consistent with the Consumer Protection Act, 2019 (India) and applicable guidelines for digital services. Purchases are governed by the laws of India and subject to the jurisdiction of courts in Vijayawada, Andhra Pradesh.
What Is Refundable and What Is Not
- →Verified technical failure: Payment was successfully processed but credits were not added to your account due to a confirmed error on our side.
- →Verified duplicate charge: You were charged more than once for the same transaction due to a payment processing error.
- →Unauthorised transaction: A purchase was made on your account without your knowledge or consent, and you have reported this promptly with supporting evidence.
- →Unused posting credits at the end of a package validity window.
- →Partial use of a package — for example, if 3 out of 5 posting credits have been used.
- →Dissatisfaction with the number or quality of applications received.
- →A vacancy being filled before all posting credits are used.
- →Change of mind after purchase.
- →Failure to use credits before the package validity window closes.
- →Purchases made using a Founder Coupon or any promotional discount code.
- →Accounts suspended or terminated due to a breach of our Terms & Conditions.
- →GST amounts — once a GST invoice is issued it cannot be reversed without a formal credit note process under GST law.
How to Raise a Refund Request
Refund requests must be submitted within 14 days of the transaction date. Requests submitted after this window will not be considered except in cases of proven unauthorised transactions.
Email us from your registered account address
Send your request to support@jobsinpharma.in with the subject line: Refund Request — [Your Order Number]. Using the email address associated with your Portal account helps us verify your identity quickly.
Include the following information
Your full name as registered on the Portal · Your registered email address · Your order number (found in your purchase confirmation email or your account dashboard) · The date of the transaction · The amount charged · A clear description of the issue, including any error messages received · Screenshots or evidence supporting your claim (for technical failures or duplicate charges).
We acknowledge your request
We will acknowledge your request within 2 business days of receipt and may ask for additional information if required to investigate your claim.
We investigate and decide
We will investigate your claim and communicate our decision within 7 business days of receiving all required information. Our decision will be communicated by email to your registered address.
Refund processed if approved
If your claim is approved, the refund will be processed within 7 business days of our approval notification. Refunds are credited to the original payment method used for the transaction.
Refund Processing Timeline
Once a refund is approved and initiated from our side, the time taken for the amount to reflect in your account depends on your payment method and bank or payment provider:
Refund timelines above are indicative. Actual processing times are determined by your payment provider or bank and are outside our control once the refund has been initiated from our side. If a refund does not appear within the above timeframe, please contact your bank or payment provider before contacting us again.
GST and Tax Invoices
All paid transactions on JobsInPharma.in attract GST at the applicable rate under Indian law. A GST-compliant tax invoice is issued automatically on completion of every purchase.
Where a refund is approved, we will issue a GST Credit Note in accordance with the provisions of the Central Goods and Services Tax Act, 2017. The Credit Note will be issued within the time limits prescribed under GST law from the date of the original invoice. The GST component of a refund is processed in accordance with applicable GST return filing timelines and may not be credited simultaneously with the base amount refund.
Buyers who have claimed input tax credit (ITC) on their original purchase invoice must reverse the ITC claimed, as per applicable GST rules, upon receipt of the Credit Note.
Chargebacks and Payment Disputes
We encourage users to contact us directly at support@jobsinpharma.in before initiating a chargeback with their bank or card issuer. Most genuine concerns can be resolved faster through direct contact than through a formal chargeback process.
If a chargeback is initiated without first contacting us, we reserve the right to suspend the associated account pending investigation and to provide evidence of the legitimate transaction to the payment provider and acquiring bank. Accounts found to have initiated fraudulent or unjustified chargebacks will be permanently suspended, and any outstanding credits will be forfeited.
Changes to This Policy
We may update this Refund Policy from time to time. The revised policy will be published on the Portal with an updated effective date. The policy in force at the time of your purchase governs that specific transaction. Subsequent changes to this policy do not retrospectively affect purchases already completed.
Contact Us
For all refund-related queries, please use the contact details below. We aim to respond within 2 business days.
Refund Requests
support@jobsinpharma.in
Subject: Refund Request — [Order No.]
General Support
Registered Address
Synergyne Technological Solutions
CT-1, Sai Model Village
Ramavarappadu, Vijayawada – 521108
Andhra Pradesh, India